This is only the beginning, we are going to see more and more of these type of chatbots. They are not there to replace humans. But rather to help enhance the firms ability to engage with their clients.
Leading conveyancing firm Convey Law has launched what is said to be the first fully automated chatbot that can engage with potential conveyancing clients, provide instant fee quotes, and then arrange a follow-up conversation with a member of its team. It aims to free up staff time and reduce marketing costs.